Refund policy

Last Updated: September 26, 2026

At West Coast Sporting Goods, we want our customers to have a straightforward shopping experience. We accept returns and exchanges for eligible products in accordance with the terms below.

1. Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return:

The return must be requested within 30 days of delivery.
The product must be new and unused.
The product must be returned in its original condition and, where applicable, with its original packaging, tags, and accessories.
Proof of purchase or the original order information may be required.

Products that have been used, damaged after delivery, or altered by the customer may not qualify for a return.

2. Return Period

Customers have 30 days from the date of delivery to request a return.

Return requests received after the 30-day return window may not be accepted.

3. How to Request a Return

Before sending an item back, please contact us using the information below:

West Coast Sporting Goods
1855 Alvarado St
San Leandro, CA 94577
United States

Email: support@westcoastsportinggoods.shop
Phone: +1 (510) 351-6644

Please include your order number and a brief description of the reason for the return.

Once your return request is approved, we will provide instructions for returning the product.

4. Return Method

Approved returns are handled by mail.

Customers will receive a return label that can be downloaded and printed at no cost.

Please use the return instructions provided by our customer service team and package the product securely to help prevent damage during transit.

5. Return Shipping

For approved returns, the return label is provided free of charge.

Customers should use the return label and shipping instructions provided by West Coast Sporting Goods.

6. Restocking Fees

We do not charge restocking fees for approved returns.

7. Exchanges

We accept exchanges for eligible products.

Exchange requests must meet the same basic eligibility requirements:

The request must be made within 30 days of delivery.
The product must be new and unused.
The product must be in its original condition.

Please contact us before sending an item for exchange so that we can provide the appropriate instructions.

8. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.

Please provide your order number and, when appropriate, photographs or other information showing the issue. We will review the request and provide instructions for a return, replacement, exchange, or refund as applicable.

9. Refunds

Once an approved return has been received and reviewed, the refund will be processed to the original payment method.

Our refund processing time is up to 7 days after the return has been received and approved.

After we process the refund, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

10. Non-Eligible Returns

A return may not be accepted if:

The 30-day return period has expired.
The product is not in new condition.
The product has been used or damaged after delivery.
The product has been altered or modified.
The item is missing required components or accessories.

11. Contact Us

If you have questions about a return, refund, or exchange, please contact us: