FAQs

Frequently Asked Questions (FAQ)

Last Updated: September 26, 2026

1. What is West Coast Sporting Goods?

West Coast Sporting Goods is a sporting goods retailer offering baseball, softball, athletic apparel, caps, training equipment, and other sports-related products.

2. Where is West Coast Sporting Goods located?

Our business address is:

West Coast Sporting Goods
1855 Alvarado St
San Leandro, CA 94577
United States

3. What products do you sell?

Our product selection may include:

Baseball bats
Baseball and softball gloves
Baseball and softball equipment
Athletic apparel
Sports caps and hats
Football equipment
Training equipment
Sports accessories

4. Where do you ship?

We currently ship eligible products to customers within the United States.

Available shipping options and applicable shipping charges are shown during checkout.

5. How long does shipping take?

Our estimated total delivery time is 4–8 business days.

This consists of:

Handling time: 1–3 business days
Transit time: 3–5 business days

Delivery times are estimates and are not guaranteed dates.

6. When are orders processed?

Orders are normally processed Monday through Friday.

Our order cutoff time is:

5:00 PM Pacific Time (Los Angeles)

Orders placed after the cutoff may be processed starting on the next applicable business day.

7. Do you provide order tracking?

Yes. When tracking information is available, it may be provided through the shipping confirmation sent to the email address used for the order.

8. How much does shipping cost?

Applicable shipping charges, if any, are displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the delivery address, order details, and available shipping method.

9. What is your return policy?

We accept returns for both defective and non-defective products.

Eligible returns must be requested within 30 days of delivery.

Returned products generally must be new and unused and meet the requirements of our Return & Refund Policy.

10. Do you accept exchanges?

Yes. We accept exchanges for eligible products.

Exchange requests must generally be made within 30 days of delivery, and the product must be new and unused.

Please contact us before sending an item back.

11. How do I request a return?

Please contact us before returning an item.

Provide:

Your order number
Your name
The reason for the return
Relevant information or photos when necessary

Our customer service team will provide the appropriate return instructions.

12. How are returns handled?

Approved returns are handled by mail.

A return label can be downloaded and printed at no cost for approved returns.

13. Do you charge a restocking fee?

No. We do not charge a restocking fee for approved returns.

14. How long does a refund take?

Approved refunds are issued to the original payment method.

Our refund processing time is up to 7 days after an approved return has been received and processed.

Your bank or payment provider may require additional time to make the funds available.

15. What payment methods do you accept?

Payment methods available at checkout may include:

American Express
Apple Pay
Diners Club
Discover
JCB
Mastercard
Visa

Available payment methods may vary depending on the customer's device, location, browser, and payment provider.

16. Are taxes charged on orders?

Applicable sales tax and other legally required taxes may be charged based on the customer's shipping address and applicable tax laws.

Where applicable, the tax amount will be calculated and displayed during checkout before the order is completed.

17. What happens if I receive a damaged or defective product?

Please contact us as soon as possible if you receive a damaged, defective, or incorrect product.

Provide your order number and relevant details. Photos may be requested to help us review the issue.

Depending on the circumstances, we may provide a return, replacement, exchange, or refund.

18. What if I entered the wrong shipping address?

Please contact us as soon as possible after placing your order.

We will make reasonable efforts to help correct an address before the order is shipped. Once an order has shipped, we cannot guarantee that the address can be changed.

19. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Cancellation cannot always be guaranteed once processing or shipping has begun.