Frequently Asked Questions
Got questions? We’ve got answers. Below are the most commonly asked questions about shopping at West Coast Sporting Goods. If you don’t find what you’re looking for, feel free to contact us anytime.
📦 Orders & Shipping
Q: How much does shipping cost?
A: We offer Free Standard Shipping on all orders within the United States. No minimum order required. No hidden fees.
Q: How long will it take to receive my order?
A: Here’s a breakdown:
| Step | Timeframe |
|---|---|
| Handling Time | 1 to 3 Business Days |
| Transit Time | 3 to 7 Business Days |
| Total Estimated Delivery | 4 to 10 Business Days |
Orders placed before 4:00 PM PST (Monday–Friday) will begin processing the same day.
Q: Do you ship internationally?
A: No. At this time, we only ship within the United States (all 50 states).
Q: How can I track my order?
A: Once your order has been shipped, you will receive a Shipping Confirmation Email with your tracking number. Please allow up to 24 hours for the tracking link to become active in the carrier’s system.
Q: Which shipping carriers do you use?
A: We partner with trusted carriers including USPS, UPS, and FedEx.
Q: Can I change my shipping address after placing an order?
A: We are unable to change the shipping address once the order is in transit. If you need to modify your address, please contact us within 24 hours of placing your order at support@westcoastsportinggoods.shop.
Q: Can I cancel my order?
A: Orders can be cancelled within 2 hours of placing the order. Once an order has been processed or shipped, it can no longer be cancelled. You may return the item after delivery following our Return & Refund Policy.
🔄 Returns & Refunds
Q: What is your return policy?
A: You have 30 days from the date of delivery to request a return. Items must be unworn, unused, unwashed, with all original tags attached and in original packaging.
Q: How do I start a return?
A: Simply email us at support@westcoastsportinggoods.shop with your Order Number and reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Q: Who pays for return shipping?
A:
| Reason | Who Pays? |
|---|---|
| Defective or wrong item sent | We pay (prepaid label provided) |
| Change of mind / doesn’t fit | Customer pays |
Q: Is there a restocking fee?
A: No. We charge $0.00 restocking fee on all returns.
Q: How long does it take to receive my refund?
A: Once your return is received and inspected, please allow up to 7 Business Days for the refund to appear in your account. Refunds are credited back to your original payment method.
Q: What if I received a damaged or defective item?
A: We’re sorry to hear that! Please contact us within 48 hours of delivery at support@westcoastsportinggoods.shop with your Order Number and photos of the damaged item. We will send a free replacement or issue a full refund.
Q: What if I received the wrong item?
A: Please contact us within 48 hours of delivery with your Order Number and photos of the item you received. We will ship the correct item at no additional cost and provide a prepaid return label for the incorrect item.
🧢 Products
Q: Are your products authentic?
A: Yes. All products sold at West Coast Sporting Goods are 100% authentic and brand new.
Q: What types of products do you sell?
A: We specialize in quality sporting headwear and accessories, including:
- Classic structured baseball caps
- Vintage washed cotton dad hats
- Adjustable and fitted caps
- Athletic and sports headwear
- Plain and minimalist everyday caps
Q: How do I find my cap size?
A: Most of our caps feature an adjustable strap closure that fits most head sizes. For fitted caps, we recommend measuring the circumference of your head just above your ears and matching it to the size chart provided on the product page.
Q: Will the product color look exactly like the photos?
A: We make every effort to display accurate product colors. However, colors may appear slightly different due to screen resolution, device settings, or lighting conditions. Vintage washed caps may also have slight color variations due to the washing process — this is normal and part of the unique vintage aesthetic.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
Q: Is my payment information secure?
A: Absolutely. All transactions are processed using SSL encryption and comply with PCI-DSS standards. We do not store your credit card or payment details.
🏪 Store Information
Q: Do you have a physical store?
A: Yes! You can visit us at:
📍 1855 Alvarado St, San Leandro, CA 94577, United States
| Day | Hours |
|---|---|
| Monday – Friday | 11:00 AM – 6:00 PM |
| Saturday | 11:00 AM – 5:00 PM |
| Sunday | Closed |
📞 Contact Us
Q: How can I contact you?
A:
| 📞 Phone | +1 (510) 351-6644 |
| support@westcoastsportinggoods.shop | |
| 📍 Store Location | 1855 Alvarado St, San Leandro, CA 94577, United States |
| 🕐 Hours | Mon–Fri: 11AM–6PM | Sat: 11AM–5PM | Sun: Closed |
Q: How quickly will you respond to my inquiry?
A: We respond to all inquiries within 24 hours.
Still have questions? Don’t hesitate to reach out — we’re always happy to help!
— The West Coast Sporting Goods Team
